Technical Support Specialist 

32 - 40 hours | Utrecht

Are you ready to join our dedicated Technical Support team in the exciting world of fintech? As a Technical Support Specialist, you are the first point of contact for both our internal and external customers. Our IT department relies on your expertise to tackle technical challenges and provide excellent support.

Your tasks include: 

  • Supporting customers with technical questions about physical payment solutions (POS) and online payment integrations (e-commerce).

  • Taking responsibility for efficient, customer-focused support, both internally and externally.

  • Making sure solutions to problems are documented and logged.

  • Reporting and managing technical issues in our (JIRA) system environments.

  • Functional testing of Buckaroo payment plugins.

Your mission is to assist customers, guide them in solving problems and, in doing so, contribute to the success of our fintech company.

To be considered for this role, we expect the following from you:

 

  • Working and thinking level equivalent to Dutch secondary vocational education (MBO).
  • At least 2 years of relevant work experience.
  • Excellent command of Dutch and English, both spoken and written.
  • Knowledge of French is a plus.
  • Strong verbal and written communication skills.

 

As a Technical Support Specialist at our fintech company, you get the chance to put your technical knowledge to work and play a key role in the growth of our organization. Are you ready for this challenge? Apply today and join our team!

 

What can you expect from Buckaroo? 

Buckaroo is a leading payment service provider (PSP), a fintech organization with offices in Utrecht, The Hague and Brussels, plus a Development HUB. Our technology helps businesses optimize their cash flow with online and in-store payment solutions. We process payments for more than 50,000 corporate organizations and SMEs, such as online stores and streaming services, as well as charities. 


At Buckaroo, a good working atmosphere matters to us. You can be yourself at work, we value diversity, and we encourage knowledge sharing and personal development. Everyone contributes to the company's growth from their own expertise. Good collaboration is essential, both within and outside your team. 


What's more: 

  • Salary between €2,500.00 - €3,500.00 per month (depending on education and experience)
  • Attractive bonus scheme
  • Pension plan
  • Hybrid working
  • 25 vacation days
  • A budget to set up your home office
  • Company laptop
  • Training opportunities

 

Are you the right match for this new position? We'd love to get to know you!

 

Email your CV and cover letter to hr@buckaroo.nl.