Migration of SEPAY payment terminals

Your current payment terminals will keep working as usual. Internally, we are moving transaction processing from Sepay to Buckaroo. You won't notice this change on your payment terminal. 

The switch requires no action on your part and will not affect how your current payment terminals work in any way. We make sure the Buckaroo connection numbers are linked to the Terminal IDs of your payment terminals. 

• Buckaroo Merchant ID: Your unique identification number at Buckaroo. A Buckaroo Merchant ID always starts with m_. 
• Buckaroo Store ID: A specific identification number for each of your locations. A Buckaroo Store ID always starts with s_. 

Yes, after the migration you can still process card refunds. If card refunds are activated, refund transactions are always processed at Merchant level, so they can be offset against your regular revenue. 

In My Buckaroo, you can order a new terminal or activate a transaction service for an existing terminal from another provider. 

Buckaroo offers a range of mobile and fixed payment terminals. You can buy, lease or rent them for a short term. 

As a payment institution supervised by De Nederlandsche Bank (DNB), we apply the highest security standards to protect your personal and business data. We use multiple layers of technical security measures, including end-to-end encryption for data transfer, strong authentication protocols, and advanced firewall and intrusion detection systems to prevent unauthorized access. We also carry out regular penetration tests and security audits in line with DNB requirements and the General Data Protection Regulation (GDPR, known in the Netherlands as the AVG). Our data protection policy is designed to comply with both national and international regulations, and we are committed to safeguarding the integrity and confidentiality of your information. 

You keep your current transaction rate.
The only change is that your transaction bundle will now apply at customer level instead of per terminal. In other words: if you previously had multiple bundles active, after the migration one combined bundle applies to all debit transactions within your subscription(s).

The migration also makes credit card transaction costs clearer. After the migration, a fixed rate of 1.35% applies to consumer cards issued within the EU. For business cards and credit cards from outside the EU, the rate is 2.3%.

To prevent double invoicing, no bundle is invoiced in the migration month. Instead, transactions are charged individually at the rate of your most favorable bundle.

Yes, after the migration you can adjust your bundle. Please note: new bundles distinguish between different types of debit cards, such as domestic, foreign and commercial cards. Keep this in mind when considering a change to your bundle.

Contact Buckaroo. Our team is ready to help at support@buckaroo.nl or +31 30 711 5030

You'll find a detailed explanation at: https://docs.buckaroo.io/docs/pos-portal-my-buckaroo

We are currently implementing a live stream of transaction data, so transactions will appear in My Buckaroo almost instantly. Until then, transactions are enriched and updated a few times a day.
 
Do you use a Sepay or Buckaroo terminal? Then your transactions are visible right away in MySepay. Please note: this does not apply to transactions from third-party terminals, which are not shown there.

Your revenue is paid out 7 days a week 

Payouts can be made per terminal, per location or per contract. After the migration, you will be paid out at the same level as before. 

No, your full revenue is transferred daily without any deductions. 

No. Because of the new processing method, the credits will look like this: 

• Type: From "SCT – Sepa credit transfer" to "SEPA Overboeking". 
• Counter account: Now Buckaroo's third-party funds account. 
  • IBAN: NL09BNPA0880000090
  • BIC: BNPANL2A 
  • Name: DERDG BUCKAROO 
• Description: The description uses new references where it previously showed the contract, branch ID or terminal ID 

The description of a payout contains the following information: 

• ‘AFREK.’ to indicate that this is the settlement of 
• Payout level – ‘CONTRACT‘ or ‘FILIAAL‘ (location) or ‘BETAALAUTOMAAT‘ (payment terminal) 
• ‘REFNR.’ 
• Reference number: depending on whether your revenue is paid out per contract, location or payment terminal, the reference is your Buckaroo Merchant ID, Store ID or Terminal ID respectively. 
• ‘AANT.’ number 
• The number of transactions in the credit 
• ’MREF.’ Merchant reference 
• The merchant name 

The 'Honor All Cards Rule' is a rule set by the Mastercard and VISA payment networks. It means that merchants who choose to accept their debit cards are automatically required to accept their credit cards and other card types as well, also known as ‘Full Acceptance'. The goal is to make sure cardholders can pay anywhere with any type of card from these networks. 

Under EU laws and regulations, you may exclude credit cards issued within the “European Economic Area” (the EU and a few neighboring countries). This is called ‘Limited Acceptance’.  

You can easily activate Limited Acceptance in My Buckaroo   

There are no fixed subscription fees for accepting credit card payments. You only pay for the transactions that take place.

The fees for processing credit card transactions are calculated as a fixed percentage of the transaction amount. This percentage depends on the type of card.

You can find the standard rates on the Buckaroo website.

That's correct, and we're happy to explain. At the start of the month, transactions were still processed through the Sepay system. Sepay by Buckaroo sent a final invoice for these.
Toward the end of the month, transactions ran through the Buckaroo system. Buckaroo sent its first invoice for these.
So these are not duplicate invoices: the Sepay invoice and the Buckaroo invoice each cover a separate period and come from two different systems. There is no overlap in the invoiced amounts.

Buckaroo charges transaction fees monthly. You can view them in My Buckaroo.

The Buckaroo invoice is collected monthly by direct debit. 

Buckaroo invoices bundle fees afterwards. 

Yes, Buckaroo charges VAT on all invoices issued. This covers not only the base fees, but also transaction fees and the costs of any subscriptions. This VAT charge applies to all customer groups, including organizations such as foundations (stichtingen) that are normally exempt from VAT. 

Transaction bundles are now settled at customer level instead of terminal level.

All previous invoices created through Sepay by Buckaroo remain available on the MySepay page.
New invoices issued by Buckaroo are available in My Buckaroo.

No final date has been set yet, but the plan is to keep MySepay accessible for at least one year.

Have questions? Contact commercialcare@buckaroo.nl

Have questions? Contact commercialcare@buckaroo.nl