17-04-2026

NextChapter & Buckaroo
realize unified commerce for Philips Myshop

For Philips Myshop, one challenge was central: how do you ensure a consistent commerce and payment experience across all channels? From webshop to physical store and pop-up locations.

From order to payment and reporting. To make this possible, Philips chose a unified commerce approach in which technology and payments are integrated from the very beginning.

Philips Museum Buckaroo
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Results

For Philips Myshop, the collaboration between NextChapter and Buckaroo delivered immediately measurable results:

  • 40% increase in revenue
  • 8 fewer systems
  • Product activation reduced from 6 weeks to a maximum of 2 days
  • Customer service calls reduced from 6 to 2 minutes
  • Additionally, new countries can now be connected in approximately two months

 

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The power of unified commerce: one experience across all channels

The foundation for this is an integrated unified commerce approach, in which NextChapter serves as the central commerce platform and Buckaroo provides the payment infrastructure for both online and in-store payments. Together, they enable one consistent customer and payment experience across webshops, physical stores, pop-up locations, and in-store ordering kiosks. For Philips Myshop, this meant a shift from fragmented channels to one scalable ecosystem.

Payments run through one central flow, payment data is used directly in reporting, and teams gain real-time insight into transactions, performance per channel, and payment behavior per location. This accelerates reconciliation, makes checkout issues visible more quickly, and helps customer service resolve payment-related questions almost immediately.

 

 

 

Philips Myshop Buckaroo
Hexagon Nextchapter

Collaboration NextChapter and Buckaroo

The strength of this partner case lies in the close collaboration between commerce and payments. Because Buckaroo, as the payment partner, is part of the NextChapter platform, payments are not a separate element added afterward, but an integrated part of the overall commerce setup. This makes it possible to scale faster, support international growth, and add new touchpoints more easily.

Philips Myshop shows that unified commerce truly works when platform technology and payment strategy are designed together from the start. The combination of NextChapter and Buckaroo provides a scalable foundation for this: one platform, one payment flow, and one integrated base for further growth.

Ready to grow together?

Would you like to explore how a partnership with Buckaroo can strengthen your platform or your customers? Get in touch with us and discover the possibilities of our partner program.