Dispi: Easy payments for every foundation and association
Dispi, founded by Frank Doevendans, started with a vision: making processes within organizations smarter and more efficient. What began as a one-person business has grown into an established name in software solutions for associations and foundations. With its all-in-one SaaS solution, e-Captain, Dispi aims to take every task off associations' hands, from accounting to customer service.
"Working with Buckaroo allows us to offer our customers a fully automated and secure payment solution."
Frank Doevendans, owner of Dispi
- Dispi's challenge
Financial insight and secure processing of membership fees and donations. - Buckaroo's solution
Processing of donations and digital payments via payment links. - Result
A complete software solution for associations and foundations.
SaaS and custom solutions
To understand how Dispi came about, we look back at the years around the turn of the century. Around 2000, many IT professionals started their own businesses. They supplied standard software packages, which made them direct competitors to Dispi. Meanwhile, demand for custom solutions was growing. Frank's thinking was: 'if we invest some time in these custom solutions now, we can focus on our own work again later.'
Now, 25 years later, Dispi stands out from its competitors with an all-round SaaS product: one platform with various modules connected to it. This means the personal data of members of affiliated associations and foundations doesn't have to be spread across multiple standalone packages. That in turn helps with compliance under the GDPR (AVG).
Dispi's mission is to take work off the hands of associations and foundations and to streamline all information within an organization. This means Dispi supports its customers with everything: from accounting to secretarial work, drafting and checking minutes, attending board meetings and organizing events. Phone calls to an association's secretariat also come through to Dispi's office and are answered there. To ensure data protection, all modules of the SaaS solution are built in the cloud, under the name e-Captain. e-Captain is the extra board member that manages all data within an organization.
Digital invoicing
Associations and foundations can pay a Dispi invoice with iDEAL, Bancontact, Giropay and credit cards. Dispi invoices them, and the association or foundation then invoices its own members, donors or contacts. Dispi advises sending invoices digitally as much as possible for maximum conversion. Dispi also favors having payments made in advance.
“So when someone signs up for your association, have them pay the registration fee and membership fee right away. That way you spend less time sending reminders to your customers and you have more financial certainty,” Frank explains. In the association sector, it's also very important to know who a payment comes from. Membership fees and donations must be registered securely at the individual level. “We simply operate in a special industry with our software solution.”
"e-Captain is like an extra board member that manages all data within an organization."
Frank Doevendans, owner of Dispi
Strong partnership
With the merger of Sisow and Buckaroo, Dispi was the last partner to move over to the Buckaroo payment platform. Frank talks about the partnership with Buckaroo: “Bart van Wijk, our partner manager at Buckaroo, is a real asset to us. He keeps us updated regularly, which we appreciate. For example about the partner portal, which will also help us bring in more customers. I also like that I can coordinate directly with him when something comes up. There were some growing pains after the acquisition, but since then we've also developed together.”
"In the non-profit sector, it's crucial to know who a payment comes from."
Build, support and deliver
This year, Dispi celebrates its 25th anniversary. Looking back on recent years, the platform has developed in great ways. One turning point has stayed with Frank. “That was the focus on our e-Captain cloud solution, which marked the definitive end of supplying hardware and separate packages. From that moment on, the principle was: we build e-Captain, we support e-Captain and we deliver e-Captain.
”Dispi saw an influx of associations joining after the pandemic. Since COVID, e-Captain has become even more relevant, because people want to get more work done with fewer hands. Data protection and automation are therefore more important than ever. “The very first customer on e-Captain was definitely a milestone, and the 1,000th customer is a (for now) high point of my career.”
Submitting direct debits automatically
Looking ahead, Frank still has plans to grow further on the payments side. For example, Dispi's customers need a way to submit direct debit files automatically. Right now, these files are still uploaded to the bank manually. Frank would also eventually like a solution for viewing bank information. Dispi needs to be able to retrieve the bank statements of all associations, and that isn't automated yet. In the end, it all comes down to the same thing: convenience must come first in payments. Associations, as well as members and donors of associations and foundations, drop out if paying is too difficult. That's why Dispi is working on widgets that make donating even easier for associations and foundations. Over time, Dispi also wants to move toward mobile payments. “We're constantly looking at how we can make the payment process more accessible for our customers.”
Over the past year, Dispi's team has worked hard to rebuild its products so they can run on the latest technology. Frank hopes to launch the new version next year. “With the new package, we'll be set for another 10-15 years. If everything falls into place, next year I can say with peace of mind: I'm taking my camper van and heading off without a care.”
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