All outstanding payments per debtor in one overview

Does your customer have several unpaid invoices? Then it helps to bundle these invoices into a single file. This way, you avoid flooding your customer with separate payment requests and reminders. In a bundled file, both you and your customer can see the total amount of all outstanding items. You only run one credit management process per debtor. We call this feature: Debtor Collection.

Debtor Collection

Debtor Collection is a feature within Buckaroo’s credit management solution. It simplifies the process for debtors with multiple unpaid invoices. With Debtor Collection, invoices are bundled into one file. Based on this file, only one reminder process is run. Your customer receives just one reminder email covering all invoices that are outstanding at that moment. By bundling them into a file per debtor (debtor file), your finance department or customer service can quickly look up each customer's situation in the system.

Like many features and payment solutions at Buckaroo, Debtor Collection was created at the request of several customers. They wanted to run one credit management process per debtor. The reasoning behind it? When a separate credit management process runs for every invoice, there is a greater chance that you and your customer lose track of which invoices have already been paid and which have already received a reminder. We can also imagine that you prefer to keep everything separate. That is why you can choose within your credit management module whether to use Debtor Collection.

When debtors have several unpaid invoices, you can tick the option to run one reminder schedule for all outstanding items together, instead of reminders per invoice. You can set up separate templates for Debtor Collection reminders. In these templates, you can explain that it concerns a bundled payment request or reminder. Make it clear to the debtor that it involves multiple unpaid invoices. You can add a payment link that lets your customer pay all outstanding invoices in one go. Have you enabled Debtor Collection? Then it is still possible to pay invoices separately, including invoices from a Debtor File. If an invoice from the Debtor File is (partially) paid, the total amount in the Debtor File (the Debtor File Amount) is updated.

The benefit for your customer is that, with multiple unpaid invoices, they no longer receive separate reminders for each outstanding invoice. This makes it easier for the debtor to keep track of which payments are still pending. It contributes to a more customer-friendly reminder process and increases the chance of faster payment. Another benefit, for both the merchant and the payer, is that all outstanding invoices can be paid at once with a single payment link. Ultimately, better insight into outstanding invoices, combined with the option to pay outstanding amounts in one go, leads to fewer payment arrears.

The update is automatically available to all Buckaroo customers who use the Credit Management Solution. There are no costs involved. You can activate the option in the Buckaroo Plaza.

For a technical explanation of Debtor Collection and how to set it up, visit our developer page.