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Bancontact, Belgium's number one online payment method
Bancontact is Belgium's most popular payment method and has many similarities with the Dutch iDEAL. With this payment method, Belgian consumers can complete a payment online or in shops and restaurants using their smartphone or in Bancontact's app, namely the Payconiq by Bancontact app.
Transaction costs
€ 0,40-
Excellent customer service
Help when you need it -
Transparent rates
Only pay for successful transactions -
40+ other popular payment methods
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Get started with Bancontact in 4 steps
Advantages of Bancontact
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Most popular online payment method in Belgium
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100% guaranteed payment, so no risk
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Omnichannel reach: offline, online and mobile via the Payconiq by Bancontact app
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Immediate insight into payment status in the Buckaroo Payment Plaza
Bancontact Wallet Initiated Payments
With Bancontact Wallet Initiated Payments (WIP), subsequent payments can be completed faster. The payer only has to give full authorisation for the first payment, so for a subsequent payment, just one click is sufficient. In addition to One-Click Payments, repeat payments are also possible.
Apply for Bancontact WIP?
Bancontact WIP requires a separate application and is only available to companies that process at least 25,000 Bancontact transactions per quarter. Do you still want a simple way for periodic payments for your Belgian customers?
Download the Bancontact factsheet
Would you like all the information about Bancontact in one convenient document? Then download the Bancontact factsheet now.
Frequently asked questions
Which banks support Bancontact?
Bancontact is supported by all major Belgian banks, including Belfius, BNP, Paribas Fortis, KBC Bank, ING Belgium, Axa Bank Belgium, Argenta, Crelan, vdk bank, Beobank and Record Bank.
How can I add Bancontact as a payment method in my online shop?
To add Bancontact as a payment method in your online shop, you need to enter into a Bancontact contract with Buckaroo. Buckaroo then arranges the technical link between your online shop and the Bancontact payment service.
Are there any fees for using Bancontact as a payment method?
Yes, there are fees for using Bancontact as a payment method. The service to accept it is free. A fee of €0.37 will be charged for each successful transaction.
Can I also use Bancontact for international payments?
No, Bancontact is only available for payments within Belgium (and the Netherlands) and is not suitable for international payments. For international payments, you can use PayPal, credit cards or bank transfers, for example.
What happens if a payment via Bancontact fails?
If a payment via Bancontact fails, the customer is returned to the online shop and can choose another payment method. We recommend clearly explaining in the online shop what will happen if a Bancontact payment fails, so that there are no surprises for the customer.
How long does it take to process a Bancontact payment?
A Bancontact payment is usually processed immediately and the amount is in Buckaroo's third-party account within minutes. We transfer transactions to our customers every working day.
What data is shared with the online shop when using Bancontact?
When using Bancontact, no personal data is shared with the online shop, except the payment details and the amount that has been paid. This is because the payment takes place in the bank's secure environment, where the customer is logged in with their own login details.
Can I receive a refund via Bancontact?
Yes, it is possible to receive a refund via Bancontact. If a customer is entitled to a refund, the online shop may refund the refundable amount to the same bank account with which the original Bancontact payment was made. The refund is usually processed within a few working days.
Is Bancontact safe to use for online payments?
Yes, Bancontact is considered a secure payment method for online payments, such as within online shops. It uses strong security measures, such as encryption and authentication, to ensure that transaction data is sent and processed securely. Moreover, the payment takes place in the bank's secure environment, where the customer is logged in with their own login details. However, it is always important to stay alert and take precautions, such as checking the website's security certificates and protecting your personal data.
Start using Bancontact now
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Excellent customer service
Help when you need it -
Transparent rates
Only pay for successful transactions -
40+ other popular payment methods
We help you choose the right payment methods
