FocusCura: Full-Service Billing Tailored to the Target Group
FocusCura helps people later in life maintain control over their own lives. They do this by developing healthcare innovations, products, and services. The goal is to create as much convenience and comfort as possible for the target group. This enables elderly people to live independently in their own familiar environment for longer. "For our target group, it is very important that our payment process is reliable. That it is safe. And that it is not too complicated."
"The payment process is a crucial part of the customer journey. That’s why having smart payment technology and easy payment solutions in place is highly relevant."
— FocusCura
- Industry
Healthcare - Solution
Credit Management - FocusCura’s Challenge
Offering secure and easy payments for the target group - Buckaroo’s Solution
Automation of the invoicing process - Result
DSO reduced by 5 days, real-time insight into payments, and less administration
Independence Is of Added Value
FocusCura is committed to developing various products and services that help elderly people maintain their independence later in life. For example, they introduced the cAlarm personal alarm, which allows seniors to call for help in an emergency with the press of a button. This eliminates the need for permanent supervision to ensure their safety. The cMed Plus medication dispenser helps seniors remember to take the right medication at the right time. Convenience and simplicity are central to these products.
Payment Process Tailored to the Target Group
For the target group, safety and convenience in payments are top priorities. That’s why the payment process must also be tailored to this, with smart payment solutions adding real value for the client. “The payment process is an important part of the customer journey, and therefore it’s essential to ensure your payment flows are well organized,” confirms an employee of FocusCura.
To guarantee the speed and security of all transactions, outsourcing billing, subscriptions, and credit management was a must. Automating the invoicing process was the goal, and above all, it had to remain easy for elderly people to make payments themselves.
Full-Service Billing
With the desire to bring more structure to its payment flows, FocusCura partnered with Buckaroo. Through automation with Buckaroo, the invoicing process at FocusCura has been accelerated by 5 days. Payments are automatically debited or transferred by clients and linked to the correct invoice numbers. FocusCura retains real-time insight into its revenue within Buckaroo’s payment environment. In addition, the reminders for outstanding payments are now also handled through Buckaroo. FocusCura: “This saves us a lot of phone calls about unpaid invoices.” FocusCura itself determines the wording and design of the invoices, all to make things as clear and easy as possible for the client.
"To be able to provide full automation from invoice to follow-up, Buckaroo has truly been a great partner for us."
— FocusCura
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