Case study Corendon
- Industry: Travel
- Solution: Multiple payment methods in checkout
- Web Software: Custom development ( Buckaroo API )
Corendon is a leading player in the travel industry, specializing in offering a wide range of vacation options for families and individual travelers. With a strong focus on quality, service, and competitive pricing, Corendon provides holidays to popular destinations in Europe and beyond.
"Thanks to the collaboration with Buckaroo, Corendon was able to overcome payment challenges and optimize their payment processes."
Standing out through convenience and value
Corendon sets itself apart from competitors through a combination of excellent service, high quality, and competitive pricing. It’s in their DNA to always offer customers the best vacation deals. Early booking discounts from hotels are passed on directly to the customers.
Corendon’s offerings go beyond standard package holidays — they also provide unique experiences through their own airline and 11 hotels located in Amsterdam, Curaçao, and Turkey. This makes Corendon an attractive choice for travelers seeking both convenience and value.
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A diverse offering & diverse target audience
Corendon distinguishes itself from competitors through a combination of excellent service, high quality, and competitive prices. It’s in their DNA to always provide customers with the best vacation deals. Early booking discounts from hotels are passed on directly to customers. Corendon’s offerings include not only standard package holidays, but also unique experiences through its own airline and 11 hotels in Amsterdam, Curaçao, and Turkey. This makes Corendon an appealing choice for travelers looking for convenience and value.
From challenge to solution
During the COVID-19 period, Corendon faced significant challenges with payments, especially due to high deposit requirements from their previous Payment Service Provider (PSP). These challenges led the travel company to Buckaroo. Thanks to the collaboration with Buckaroo, Corendon was able to overcome these payment issues and optimize their payment processes.
Corendon follows a payment strategy in which customers pay 35% upfront at the time of booking, with the remaining amount due no later than six weeks before departure. By focusing on iDEAL payments, they minimize their cost per transaction — a crucial factor given the large volume of transactions Corendon processes. Speed, accuracy, and reliability in their payment process are therefore of great importance.
Payment preferences and trends
Corendon has noticed that credit cards are becoming increasingly popular for booking holidays. Customers often trust that large purchase amounts are processed securely and value the insurance benefits associated with credit cards, such as cancellation coverage. While the risk of chargebacks is relatively high for flight tickets, this is less common for package holidays where customers make more deliberate choices.
With the rise of millennials and Generation Z, it is crucial for Corendon to respond to evolving payment preferences. Corendon continuously adjusts its offerings to meet the needs of these new target audiences. For example, the travel company offers installment payment options, with a 35% deposit and the remaining amount due six weeks before departure.
Responding to the latest developments
Corendon closely monitors developments in both the travel industry and the payments landscape. They do not aim to be pioneers in adopting new payment methods, given the perishable nature of vacations. Their focus remains on securing payments before the trip, while carefully evaluating any new payment solutions. The partnership with Buckaroo provides Corendon with the efficiency they need.
Receiving payments through a single portal is an important step in their strategy. They look forward to further developing this partnership, especially as Buckaroo continues to process all payment methods through a single batch. Together, Corendon and Buckaroo have laid a solid foundation for an efficient and customer-focused payment strategy — one that supports their continued growth in the competitive travel industry.
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